Out of office & VoiceAI¶
Goal: "When the office is closed, caregivers still need someone to call." Let CareQB's VoiceAI answer, handle routine requests, and escalate real emergencies to whoever is on call.
Where: Settings → Agency Settings → Out of office calendar, and Automated Issue Handling → Off-hours Voice AI
Quick paths¶
| I want to… | Do this |
|---|---|
| Have VoiceAI answer every night and weekend | New recurring OOO → set the hours → Activate VoiceAI for Inbound Caregiver calls |
| Cover a holiday or office closure | Create One-Off OOO → choose the dates |
| Send emergencies to the on-call manager | Set Call transfer target → On-call phone |
| Auto-reply to texts while we're closed | [Optional] Add an auto-responder message |
| Stop CareQB acting on callouts during a closure | Deactivate Auto-callout handling |
What VoiceAI can do¶
Off-hours Voice AI routes calls outside business hours to CareQB's AI answering service. It can handle most after-hours requests, including callouts and shift questions. Everything it does is logged in the caller's chat, and After Action Reports summarize it the next morning. VoiceAI flags urgent issues for your team.
VoiceAI is billed per minute. Ask your CareQB contact for pricing.
Set up out-of-office periods¶
Recurring (every week)¶
- On the Out of office calendar, click New recurring OOO (or click a block to edit it).
- Set From / Until: day of week and time.
- Choose:
- Activate VoiceAI for Inbound Caregiver calls
- Deactivate Auto-callout handling if you don't want CareQB to confirm callouts and send fill-in requests during this window
- Call transfer target (emergencies, etc.): an on-call phone
- [Optional] Add an auto-responder for texts
- Save. Use Duplicate ruleset → Select target days to copy it.
One-off (holidays, closures)¶
Click Create One-Off OOO, pick the start and end, and choose the same options. Upcoming one-offs are listed under Upcoming scheduled out-of-office.
No on-call phone? VoiceAI transfers calls back to the CareQB line, which rings your team according to their notification rules. Make sure someone has an on-call rule.
Related settings¶
- Quiet hours (Fill-in Requests settings): CareQB still watches for callouts 24/7, but waits until quiet hours end to text caregivers fill-in requests.
- Auto-callout resolution: lets CareQB confirm off-hours callouts and start fill-in requests on its own. See Handling callouts.
- Exclude from voiceAI: opt an individual caregiver out in their side panel → Automation Settings.
Related: Agency settings reference · Working alongside CareQB AI