Relay¶
Goal: "Let caregivers and families reach each other during shifts, without sharing personal numbers." Set up the Relay line, and give clients and caregivers a guide to using it.
How it fits together¶
- Caregivers and client families text or call your agency's relay number and name the person they want to reach.
- During a shift they share, CareQB connects them. Texts open a relay channel until the shift ends, and calls are connected and recorded.
- Outside a shared shift, CareQB holds the message as a scheduled relay and sends it just before their next shift together.
- Your office can see everything, and CareQB asks your team for help when it can't tell who someone wants to reach.
Guides in this section¶
| Guide | Read it to… | For |
|---|---|---|
| The CareQB Relay system | Set up the Relay line, understand how it works, and roll it out to clients and caregivers | Agency Admins & Schedulers |
| Client & family guide to the Relay line | Explain to clients and families how to reach their caregiver | Clients & families |
| Caregiver guide to the Relay line | Explain to caregivers how to reach clients and families during their shifts | Caregivers |
Where to start¶
Admins and schedulers should read The CareQB Relay system. The client and caregiver guides are written for people outside your office, so you can send them the links directly.